FAQ

To rent an e-scooter or bike, simply Download the E-Fly App and complete the instructions in the app. Note: You are responsible for the vehicle once it is unlocked.

We prioritize safety and highly recommend the use of a helmet while riding an e-Fly scooter or bike. You can contact us to rent a helmet. Additionally, our scooters and bikes undergo regular maintenance checks to ensure they are in optimal condition. We also offer a how-to-ride guide to help riders familiarize themselves with the scooter controls and safety procedures.

Our vehicles are GPS-enabled and can be easily located using the E-Fly mobile app. Once you open the app, you will see icons for the fleet types available in your vicinity. Our vehicles are equipped with GPS tracking maps for added security and convenience. This feature allows you to track your scooter's location in real-time and provides peace of mind while exploring the city.

If you are 18 years old or older, you can register for an e-Fly account and ride any of our bikes, e-bikes or e-scooters. If you are at least 13 years old and your parent or guardian gives you permission by creating an account and registering you as a minor under their guidance, you can ride our pedal bikes.

Note: Pedal bikes may not be available in all locations/communities. Please contact us at support@eflyscootersandmore.com if you would like to see pedal bikes added to the e-Fly fleet in your community.